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Terms & Conditions

Green Central is located at: 1st Floor, Block B, North Park Black River Park, 2 Fir Street, Observatory, Cape Town

ABOUT GREENCENTRAL AND THIS POLICY

GreenCentral is the data controller of your personal data. Should you have any questions or concerns relating to this privacy policy or your personal data, you can contact us at info@greencentralsa.co.za. GreenCentral collects and processes personal data in the course of installation and use of the GreenCentral apps; and in relation to registration and on-boarding and provision of services, in accordance with the relevant terms of use. Please note that the processing of geographical location data is necessary for functional use of GreenCentral app. GreenCentral may also collect personal data about individuals that interact with us, including by browsing our websites and using our apps. By using our websites, apps and services, you acknowledge that we process your personal data in accordance with this privacy policy.

WHAT TYPES OF CUSTOMER PERSONAL DATA WE COLLECT AND PROCESS

Personal data is generally processed in order to provide the service contracted with the GreenCentral app collects data about Customers which may include:

  • biographical and contact information including name, telephone number, e-mail address, as collected during installation and sign up to the app;
  • information related to Order(s) made via the greencentral app and information related to each Order made (special packaging requests, for example, and ordering preferences, etc.);
  • geographic location from where you access and use the app from and to what location you request delivery to (this is required for the service);
  • where you register for an account, your user ID and associated account information such as your preferences and any applicable promo codes;
  • feedback ratings (including information provided to resolve disputes);
  • information regarding your order including geographical location, the time of provision of service, details of the route of delivering and destination; and other order history;
  • text, images and other user content you provide;
  • if we ban or suspend you from use of the service, a record of that ban or suspension;
  • website and communication information such as details collected by cookies and other similar tracking technologies when you use our sites or apps;
  • details of support queries you make (e.g. through our apps or via other communication channels), including record of any reported lost items.

CUSTOMER PERSONAL DATA RETENTION

You can view your personal data in the Profile Section of the greencentral app. Your personal data will be stored as long as you have an active User account, unless your personal data is required to be retained for certain legitimate business purposes including accounting, dispute resolution or fraud prevention purposes. This follows that:

  • If your account will be closed the personal data will be stored for an additional 12- month period.
  • In the event of disputes or investigations, the data shall be retained until the claim or investigation is satisfied/resolved or the expiry date of such claims.

After we no longer need your personal data, it will be deleted, securely destroyed or anonymized (according to the policies set out in this section) from the databases. Please note that the uninstallation of the greencentral app from your device does not cause the automatic deletion, destruction or anonymization of your personal data.

AUTOMATED DECISION MAKING

We may undertake automatic analysis of your personal data to make certain decisions on an automated basis without human intervention. This may include decisions around:

  • Allowing you to use, or to continue to use our app and services - we may use information relating to the outcome of background checks, verification processes and behavioral analysis (such as where your behavior appears to be consistent with money laundering or known fraudulent conduct, or is inconsistent with your previous submissions) to automatically decide whether we will allow you to use our apps and services, or to automatically stop you from using our apps and services.
  • Pricing – we may use information relating to your location and timestamps, the estimated duration and distance of tasks related to deliveries of Orders, the number of concurrent Customers and Delivery Agents using the app and our services within the vicinity, estimated traffic and other related information to determine the estimated duration of tasks related to deliveries.

In relation to each of the instances of automated decision-making referred to above, you may have the right to require us to review the decision; to your point of view; and to contest the outcome of the decision.

We may reject the request, including when providing the information would result in a disclosure of a trade secret. However, generally in these circumstances, our response will be limited to verifying (or requesting an applicable third party to verify) that the algorithm and source data are functioning as anticipated without error or bias.

For more information about the rights you may have under applicable data protection law (and how to exercise these), please see the section below titled “Your rights in relation to your personal data”.

DIRECT MARKETING TO USERS

We may contact you with promotional messages regarding the GreenCentral apps and our selected business partners’ products and services by in-app notification, email, SMS, phone, social media and where possible, we will ask for your consent at the time we collect your data to conduct any of these types of marketing on our website or in the GreenCentral apps.

DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES GENERAL DISCLOSURE OF PERSONAL DATA

GreenCentral shares and discloses your personal data to third parties for the purposes and bases set out in the section above titled “How and why we use this personal data”. These third parties may include Vendors where the Customer has ordered from, Drivers who deliver Orders, other service providers, advisors and our group companies.

DISCLOSURE OF PERSONAL DATA AS BETWEEN CUSTOMERS & DELIVERY AGENTS

The personal data of Delivery Agents is disclosed to Customers once the Delivery Agent has accepted the request for delivery service and contract for delivery service is concluded between the Customer and the Delivery Agent.

The Customer will see the Delivery Agent’s name, vehicle registration details, and geographic location of the Delivery Agent. At the same time, the personal data of the Customer is disclosed to the Delivery Agent with whom the Customer concludes the contract for the delivery service. Via the Agent app, the Delivery Agent will see the username of the Customer, geographic location of the Customer and information about the Order made by the Customer (including the Vendor where the Order was placed). The Delivery Agent will only have masked telephonic access to the Customer.

Pursuant to data processing agreement concluded between the Delivery Agent and the Agent app, after providing the delivery service, the Delivery Agent is entitled to retain the Customer data related to the performance of the delivery service for the maximum period of 1 month.

DISCLOSURE OF PERSONAL DATA AS BETWEEN CUSTOMERS & VENDORS

The personal data of Customers is disclosed to the Vendor once the Customer has placed an Order. The Vendor will see the Customer’s username, information about the Order placed, together with any information submitted by the Customer together with the Order (for example packing instructions, if such request is made by the Customer in the course of placing the Order). The Customer's customer details and delivery location are masked from the Vendor.

HOW WE PROTECT YOUR PERSONAL DATA

No data transmission over the Internet or websites can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal data in accordance with applicable data protection legislative requirements. All personal data you provide to us is stored on our or our subcontractors’ secure servers and accessed and used subject to our security policies and standards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website or mobile apps, you are responsible for keeping this password confidential and for complying with any other security procedures that we notify you of. We ask you not to share a password with anyone.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA

Under certain conditions, you may have the right to:

  • be provided with details about what personal data we hold about you and to be provided with a copy of your personal data;
  • require us to update any inaccuracies in the personal data we hold. In order to assist us with this, please keep your user account profile information in the greencentral app up to date, or contact us at info@greencentralsa.co.za to inform us of any updates that should be made to your personal data;
  • withdraw your consent (where our processing activity is based on your consent);
  • be provided with a copy of the personal data you have provided to us in a machine-readable format so that you can transfer it to another provider or ask us to transfer this to another data controller (where our processing activity is based on contract performance or consent);
  • require us to delete personal data (including where our processing activity is based on your consent or our legitimate interests). Please note that the uninstallation of the greencentral app in your device does not itself cause the deletion of your personal data;
  • restrict how we use your personal data whilst a complaint is being investigated;
  • object to our processing of your personal data (where our processing is based on our legitimate interests);

If you would like to exercise a right, we encourage you to contact our customer support via contact details specified below in section “Questions and Updates”. If you exercise any of these rights we will check your entitlement and respond in most cases within a month.

THIRD PARTY LINKS

Our websites and apps may contain links to other third party websites. If you follow a link to any of those third party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or their processing of your personal data. Please check these policies before you submit any personal data to such third party websites

QUESTIONS AND UPDATES

Certain personal data can be viewed and corrected in the GreenCentral apps. If you have any disputes, questions or concerns about this privacy policy or your personal data, we encourage you to first contact us at info@greencentralsa.co.za

This privacy policy was last updated on 03.05.2021. Any changes we may make to this privacy policy in the future will be posted on this page. Please check back regularly to keep informed of updates or changes to this privacy policy.